Patient Info


On attendance of your initial visit with us we require some forms to be filled out, if you could please arrive 10 minutes before your appointment to allow time for this.
Please bring these with you to your initial appointment:
> New Patient Demographics
> New Patient Medical Information Form
> Privacy and Consent Form
> Patient Information Brochure
Although most problems are best dealt with at an appointment, you may ask to speak with the doctor on the phone. Doctors will return your call, usually at the end of the day, however they will take emergency phone calls as required.


Please enquire with the receptionist.


Please ensure you phone reception for all results. Do not expect reception staff to interpret your results; they are only able to read the comment that the doctor has recorded. Please phone after 11am.
For your privacy/confidentiality we will not discuss results at the front counter, we require you to phone us to obtain these results.


Our practice has a flexible system that enables us to accommodate your urgent, non -urgent, complex, planned chronic care, and preventive health needs.
Our systems are designed to enhance efficiency and to avoid wasted appointments. The needs of the patient and the availability of the doctor and/or nurse are considered by the receptionist when booking an appointment.
Our practice sets aside appointments which are reserved for patients that are unwell and who need urgent care.
You are able to ask for your preferred doctor when requesting an appointment. Our receptionists endeavor to allocate appointments so that you generally see the same doctor.
If you are unable to obtain an appointment with the doctor of your choice you will be advised about the availability of other doctors. You will be asked if you would like to be added to the daily cancellation list which improves the likelihood of seeing the doctor of your choice.